Orders & care
Refund and cancellation policy
Flowers are perishable and made to order. Contact us as early as possible if your plans change.
Last updated: 17 September 2026
Cancellations
A cancellation or delivery-date change may be accepted before preparation begins. Once flowers have been sourced, arranged or dispatched, cancellation may not be possible. Contact the shop immediately on +974 3380 4805.
Fresh flowers
Natural flowers vary by season and availability. Substitutions may be made with flowers of similar style and value while preserving the overall design. Minor natural variations are not considered defects.
Problems with an order
If an order arrives damaged, incorrect or materially different from the confirmed order, contact us promptly with the order number and clear photographs. We will review the issue and may offer a replacement, store credit or refund where appropriate.
Failed delivery
The customer is responsible for accurate contact and delivery information. Additional delivery charges may apply when delivery must be attempted again because the recipient is unavailable or the address is incorrect.
Approved refunds
Approved Fawran refunds are returned to the confirmed payer through an agreed bank-transfer method. Cash refunds are arranged directly with the purchaser. Processing time can depend on the bank.